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Protect your investment.

With proper care and maintenance, an aluminium pergola can last 20 years or longer.

One of the most important ways to keep your Pergola functional is basic maintenance and taking care of your product. Just like anything else you own, the focus is to extend the life of your product with some simple TLC.  Maintenance can go a long way toward protecting your Pergola to keep it operational and to extend its life for you to get the most out of your product.

Our products are made of the highest quality Materials to make all our products. Although little maintenance is required, we provide some maintenance advice below that will give your product an even longer lifespan.

Ideally you want your Pergola to last as long as possible to create your desired shading and to keep your roof cover operational and the mechanism smooth.

These models require minimal maintenance. The frames and gutters can be washed with gentle household cleaning products. The frequency of maintenance depends on the environment where the building is located. If located under trees you will be required to undertake more maintenance and clearing of gutters.

All the aluminium profiles in our pergolas are of extremely high quality. They require very little maintenance. They do not need to be painted, varnished, or otherwise cared for. Just keep the aluminium clean. Using normal detergent and water for cleaning. Be careful not to use wire brushes or sharp objects for cleaning.

Proper use of your pergola

Do not use your pergola for purposes other than those provided for by the manufacturer, which is to act as sun and rain protection. Please do not place any items, install additional fixings, hooks or hangers on the structure without the manufacturers consent as this increases the risk of product failure and will result in the product warranty becoming void.

Cleaning your pergola

They can be kept clean and in good shape by using a damp soft sponge or cloth with a non-abrasive and water-based household solution.

Above all, avoid cleaning with a high-pressure device (e.g., Karcher), detergents (bleach, vinegar, etc.) or abrasive brushes. In addition to water spray cleaning, black soap applied with a soft damp cloth is nothing short of magical and will give your pergola a dazzling shine.

Please never use the following products, among other things, Ammonia and Chlorinated products such as Bleach. Abrasives and aggressive substances may damage powder coating and / or fabrics.

Please take into consideration the high level of pollution which may lead to acid rain, and in case the product is installed near roads, air channels, forests, trees with a risk of resin contamination. If the pergola is not cleaned immediately after contamination, then the profiles may get dirty, making it very difficult or impossible to clean them later.

Regular cleaning out of louvres and gutters

We recommend checking pergola gutters regularly to avoid build up, keeping pergolas functioning like new.

Be careful when opening and closing the louvred roof. To avoid injury please do not touch the louvres when it is in work mode.

Before cleaning your motorised pergola you should make sure the power supply is switched off.

Fallen debris can affect the functionality of a louvred roof system. We suggest regular cleaning is required to prevent any issues caused by debris. Use your fingers to remove any debris or a vacuum cleaner when debris is dry.

The water drainage system should always be unobstructed to operate efficiently so, it is necessary to check and remove waste such as leaves, conifer needles and other types of waste, from the gutters at least twice a year. This shall help maintain the flow capacity of the gutters mounted on the supporting legs. Manufacturers recommend that structures installed in the vicinity of a natural environment shall be cleaned as often as it may be required.

Please note that despite the highly efficient drainage system the structural gutters can still Structural gutters can still overflow in the event of very heavy rainfall. This in turn, may cause outflows of water directly inside the structure, or between the profiles. This is not a product defect and is a result of extreme weather conditions, just like drains in a home can sometime overflow from the sheer quantity of water experienced in extreme rainfall.

It is recommended to wait approx 120 minutes after rainfall has stopped before the louvres are opened to prevent any water that may have accumulated on the louvres from dripping into the dry area below the roof. After 120 minutes, the first opening should be carried out in stages -turn the roof in manual mode by approx. 20° and wait 20 seconds, then open the slat to approx. 45° and wait again for 20 seconds. Then open the slats to approximately 90° and wait 20 seconds.

For structures equipped with a rain sensor the controller will not allow the roof to open more than 45° for 6 hours after the rain has stopped.

Annual maintenance of moving parts

In addition to the maintenance of the profiles, you will also have to check the surface, the glazing, the seals, and other fittings of your pergola, as they also need to be cleaned regularly.  All moving parts and locking points of the fittings should be checked at least once a year (e.g. after the winter period) for any wear and stiffness. Use WD40 or equivalent to loosen stiff moving parts. Sealed areas should be checked, and additional silicone applied if required.

If you have a motorised roof repeated opening and closing of the louvered roof may overheat the electric drive, thus activating the thermal switch will disconnect the power supply. The motor will remain off until the temperature is adjusted.

Maintaining glass sliding doors

Glass can be kept clean and in good shape by using a damp soft sponge or cloth with a non-abrasive and water-based household solution. Never dry the glass sliding doors to avoid scratches or scrapes on the surface of the pane.  

The maintenance of the window profiles is often combined with the washing of the windows.

It is strongly recommended not to clean surfaces while they are exposed to heat. You should spray WD40 to the runners annually to maintain the smooth running.  Remove any debris that builds up in the runners using a vacuum. 

Maintaining ZIP screens

ZIP Screens can only be installed vertically. If ZIP Screens are installed together with glass panels or doors then it is recommended not to fully close them to ensure there is air circulating between the window and the roller blind. 

ZIP Screens with electrotechnical drives may only be used for intermittent operation. The continuous operation of the ZIP screen must not exceed 4 minutes.

Before folding the roller blind, please remove any dirt that may cause mechanical damage to the material , frame or mechanism itself.

ZIP Screens can be kept clean and in good shape by using a damp soft sponge or cloth with a non-abrasive and water-based household solution. Dry the ZIP screen by leaving the screens extended and letting them dry from the sun’s natural warmth and air. The use of corrosive agents may damage the fabric.

Cleaning of motorised ZIP screens should only be performed after turning off the power.

Protect the ZIP screen against aggressive or corrosive substances, such as Salpeter derived from mortar, acid, lye or salt.

During frost and snowfall, the profiles may become covered in ice. Please do not unfold and fold the roller blind. The ZIP screen should only be used after de-icing.

When the ZIP Screen is going to be unfolded for the first time after winter, please support the guiding of the fabric – it may feel “sticky” as the fabric panels has been folded in the cassette for a long time.

During rainfall, snowfall, hail, and strong winds (exceeding the permissible standards for a given size of ZIP Screen), the screen should be raised immediately into the cassette. Failure to comply with the above recommendation increases the probability of damage and will invalidate your warranty.

Removing snow and ice from your louvred roof

If you have an open pergola it is exposed to the weather both from the outside and from the inside. To maximise its life, take good care of it in winter. Of course, pre-season maintenance and preparing your pergola for winter are also essential. During the winter season, all you need to do is remove any snow cover that could damage the roof.

During snowfall, hail, and strong winds exceeding the permissible standards for a structure of a particular size, the louvered roof shall be opened immediately, i.e. the slats shall be set to a 90° open position. 

Removing snow from the pergola may require 2 people and a ladder to access the snow. One person to removed the snow while the other supports the ladder.

Use a wooden or plastic rake to pull the snow down to the ground. Then remove the snow from around the pergola so that it does not form huge pools of water when it melts.

It is not recommended to put gravel or salt on an aluminium pergola to thaw ice. This may damage the louvres and the operating mechanisms and motors. Let the ice thaw naturally.

In cold weather conditions the louvres and profiles should be checked for ice before the roof is opened and closed. If attempts are made to open or close the roof in icy conditions the motors may be put under additional strain that may damage some mechanical and / or electrical components. These damages may not be covered under the warranty.

Unsettled weather often causes rapid changes in temperature which can create dew and condensation under the louvres and around profiles. Condensation inside a pergola is not common but can occur as a natural effect of weather conditions and is not considered as a product defect.

Protecting your warranty

Please contact the supplier or manufacturer in the event of a major malfunction or failure of your pergola during the warranty period. Users should not attempt to make any repairs to these faults during the warranty period.

Any damage caused by the failure to carry out any maintenance or for not following the above maintenance guidance will not be covered under the warranty. It should be emphasised that cleaning treatment, with a non-prescribed product may cause irreversible damage, for which Pergolas & Verandas or the manufacturer cannot be held responsible. Hopefully this guide and information is useful to you in prolonging the Lifespan of your Pergola.